Privacy is of utmost importance at the Bitfix. We recognize the
significance of protecting information which is stored on our computers or is intended to be stored on our
computers and which relates to an individual. The data we protect are the “Personal Data” which is any
information relating to an identified or identifiable natural person, sometimes called a data subject, and
have made protecting privacy and the confidentiality of Personal Data a fundamental component of the
of Personal Data. We are compliant with applicable privacy laws in the countries in which we operate.
This policy describes the information we gather, how we may use those Personal Data and the
circumstances under which we may disclose such information to third parties.
Collecting of Personal Information
When you access or use the Bitfix site or Services, we may collect some information, including:
Information you may provide to us: Your email address, bitcoin addresses, mobile phone
number, alias, password, mobile PIN code, and any other information you choose to provide.
Log Information: We may log information about your use of the Services, including the type of
browser you use, access times, pages viewed, your IP address and the page you visited before
navigating to our websites.
Device Information: We may collect information about the mobile device you use to access our
mobile application, including the hardware model, operating system and version, unique device
identifiers and mobile network information.
Wallet Address Information: When you create a wallet through our Services, an encrypted
wallet public key and private key pair is automatically generated and stored via our Services.
When you enable notifications through your Account Settings, we will collect the unencrypted
wallet public key in order to provision such notifications. Under no circumstances do we ever
collect an unencrypted private key from you.
Information We Collect From Other Sources: We may also obtain information from other
sources and combine that with information we collect through our Services. For instance, when
you log in to our support desk center via a third-party social media service, we may collect
information about your social media account in accordance with the authorization procedures
determined by such social media service, including your public profile, friend list and email
address. We may use third-party services (eg. Zendesk) co-branded as Bitfix, but will do
so with clear notices. Any third-party services may collect information as determined by their own
We also may use “cookies” from time to time to help personalize your online experience with us. A cookie
is a small text file that is stored on your computer to help us make your visit to our site more “user-friendly.”
Cookies provide us with information about your use of the site that can help us improve the site and your
experience with it. Any Personal Data collected through cookies will be treated in accordance with this
warning message with each cookie. You may refuse cookie by turning them off in your browser, however,
you should be aware that our site, like most other popular sites, may not work well with cookies disabled.
Use and Disclosure of Personal Data
Except as part of the sale of all or substantially all of the assets of Bitfix (in which case you will be
given prior notice), Bitfix will not use your Personal Data unless we have your consent. We will
only use and/or disclose Personal Data internally in order to:
1. Understand and meet your needs and preferences;
2. Develop new and enhance existing service and product offerings;
3. Manage and develop our business and operations;
4. Carry out any purposes for which we have received your consent; and
5. Meet legal and regulatory requirements.
We also reserve the right to use aggregated Personal Data provided that those data do not relate to any
Personal Data may be collected, stored and/or processed by third party service providers or by companies
in the Bitfix corporate family to perform functions on our behalf. All such third parties will be
contractually bound to protect data in compliance with our policy.
Except where we are required by law to disclose Personal Data or are exempted from, released from or
not subject to any legal requirement concerning the disclosure of Personal Data, we will require any
time or requirements substantially similar to such policy. We will make reasonable commercial efforts to
ensure that they comply with such policy or requirements, however, we will have no liability to you if any
person fails to do so.
We shall require any third party, including without limitation any government or enforcement entity,
seeking access to data we hold to have obtained a Court Order, or proof they are statutorily empowered
to access your data and that their request is valid and within their power.
We will process your Personal Data legally and fairly and not use it outside the purposes of which we
have informed you. So far as we are able we shall ensure that all of your Personal Data is accurate and
up to date.
Security of Your Personal Data
We protect Personal Data with appropriate physical, technological and organizational safeguards and
security measures. Your Personal Data comes to us via the internet which chooses its own routes and
means whereby information is conveyed from location to location. As such we cannot give any warranty
or assurance that the means where information is conveyed to us are safe, reliable or have integrity. We
audit our procedures and security measures regularly to ensure they are being properly administered and
remain effective and appropriate. Every member of Bitfix is committed to our privacy policies and
procedures to safeguard Personal Data. Our site has security measures in place to protect against the
loss, misuse and unauthorized alteration of the information under our control. More specifically, our server
uses SSL (Secure Sockets Layer) security protection by encrypting your Personal Data including credit
card number, name and address to prevent individuals from reading these Data as it travels over the
Internet. The length of time we retain Personal Data outside our back up system varies depending on the
purpose for which it was collected and used. This period may extend beyond the end of the particular
relationship with us but only for so long as we are contractually bound to do so, or so far as is necessary
for audit or other accounting purposes. When Personal Data are no longer needed we have procedures
either to destroy, delete, erase or convert it to an anonymous form. We reserve the right to maintain your
Personal Data as part of our standard back up procedures.
Storage of personal data
Data provided to Bitfix is stored in accordance with applicable laws of the jurisdiction of the data
subject, at secure locations in the EU. Bitfix has ensured that appropriate security standards are
in place regarding the safeguarding, confidentiality and security of Data. In regard to data subjects
resident in the EU, Bitfix, where required, registers with appropriate national data protection /
information protection authorities. Bitfix also ensures that data is held in a manner that meets the
requirements of any national law of any member state of the European Union giving effect to Directive
95/46/EC. The Directive provides obligations on the protection of individuals with regard to the
processing of personal data and on the free movement of such data.
Withdrawal of Consent
Except as required or enabled by law (including, for the avoidance of doubt, the laws of the member
states of the European Union we have mentioned above), we will not use or disclose your Personal
Data for any purpose for which you refuse consent or later withdraw your consent. If you withdraw
consent, you agree that in spite of this withdrawal, we may continue to use those Personal Data
previously provided to us to the extent that we are contractually or otherwise legally obliged to do so and
to the extent necessary to enforce any contractual obligation you may have towards Bitfix or in
any other way permitted by law. You also understand that although you can use our site for some
purposes without providing Personal Data, we need certain Personal Data, including data linked to
payment or involving an ongoing relationship with Bitfix or our partners. If you refuse to provide us
with Personal Data we require or later withdraw your consent, we may no longer be able to provide you
with certain services.
By using this site, you signify your agreement to this Policy. Bitfix reserves the right to change this
Policy at any time. Any changes will be posted so that you are always aware of what information we
collect, how we use it and under what circumstances we disclose it.
Any questions about this policy, the collection, use and disclosure of Personal Data by Bitfix or
access to your Personal Data which is required by law (or would be so subject had the storage in question
taken place in a relevant EU member state if the case may be but not otherwise) to be disclosed should
be directed to email@example.com.